Make sure the IP address of the DVR is within the IP pool of your router: e.g. If our routers IP address is 192.168.AAA.001, then your DVR’s IP address should be 192.168.AAA.100 (AAA being a number) Make sure the mobile port is forwarded in your router. Create two devices in the app: One with the internal IP address and one with the external IP address. That way you can connect when on the same network and when you are on a different wifi or mobile connection.

In Internet Explorer (this doesn't work in Chrome, FireFox, safari or other browsers): - Go to: Tools > Internet Options > the tab Security > Custom Level and enable “Download unsigned ActiveX controls” - Click apply/ok Close these windows and type your local IP-address in the address bar of I.E. I.E. will give you a notification. It will ask you to install the plugin > accept Now you will be able to log into the DVR with your username and password.

Create 2 devices in the mobile app. 1 with the internal IP adress of the DVR (use when connected to same network) 1 with your external IP adress (when on a different network) Make sure the mobile port if forwarded in your router. (Check the manual of your router on how to do this) Check if the port is open by visiting http://www.canyouseeme.org/. Select the device with the external IP adress when you are on a different network and you should be able to connect to the DVR.

Go to START > CONTROL PANEL > USERS > CHANGE USER ACCOUNT SETTINGS. Lower the slide all the way down.

You can use the app RXCamView or Asee+ to access your security DVR.

Create two devices in the app. - 1 device with the internal IP address of your DVR (192.168.xxx.xxx) (use this when you are connected to the sasme network) - 1 with your external IP address (use this when you are on a different network or 3G/4G) Internal IP address - give it a name like internal DVR - Select IP domain - fill in the internal IP address of the DVR - fill in port 9000 - fill in the correct username and password. External DVR - Give it a name like External DVR - Select IP domain - fill in your external IP address - fill in the mobile port 18004 and make sure this port is forwarded in your router (www.canyouseeme.org to check if it is open) - fill in the correct username and password. The internal IP address of your DVR needs to be within the IP pool of your router. If the IP address of your router is 192.168.1.1, then use 192.168.1.100 as the DVR's IP address. The last 3 digits need to be higher to make sure it is available. If you have a dynamic IP address (your ISP changes it regularly) then you will need to use a DDNS service.